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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Glenn Cadelina

April 24, 2024

5  out of  5 rating by Glenn Cadelina
"Sam helped me get a better understanding of what I needed and what I should get. She was very patient in explaining things. Much mahalo Sam!"
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January 5, 2024

5  out of  5 rating by Shingo
"The workers here were very easy to deal with and got me all of the information I needed lightning fast. The rates were also very competitive."
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Levi Bitler

January 3, 2024

5  out of  5 rating by Levi Bitler
"Highly recommended - best prices compared to Allstate."
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dylan rule

December 29, 2023

5  out of  5 rating by dylan rule
"Highly recommended that everyone switch to state farm. I was able to talk to some one in Brandon’s office with no wait and they saved me a lot compared to my previous insurance company."
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Ashlee Gishitomi

December 29, 2023

5  out of  5 rating by Ashlee Gishitomi
"Appreciate the quality of service provided. Excellent staff very knowledgeable."
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Kelly Wu

November 20, 2023

5  out of  5 rating by Kelly Wu
"Brandon and his team are absolutely exceptional! I am beyond thrilled with the level of customer service they provide, ensuring that I never miss any payments and feel completely supported. They went above and beyond to secure the best coverage for me, combining all my policies and even those of my parents, resulting in significant savings. If you're in search of an insurance company that genuinely cares about its clients, Brandon Kim and his team are the ones you need in your life. Their dedication to customer satisfaction is unparalleled, and I wholeheartedly recommend their services."
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Brandon Lee

November 9, 2023

5  out of  5 rating by Brandon Lee
"Brandon Kim and his team are amazing! Professional, friendly, and super knowledgeable in assisting me with my Auto, Home, and Life insurance. I would definitely recommend him to my family and friends! I really wish I switched sooner!"
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Sara Choi

November 7, 2023

5  out of  5 rating by Sara Choi
"Wow Brandon Kim and his team exceeded my expectations. Their customer service is second to none. I was completely impressed with their professionalism and customer service. Wonderful team!! I definitely recommend Brandon Kim!! He’s been awesome at finding the best coverage for me! Even after getting in an accident and being ticketed, he helped to find me coverage that is affordable!! Glad I listened to the recommendation that was given to me!!"
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Kealoha Stillman

October 24, 2023

5  out of  5 rating by Kealoha Stillman
"Brandon and his team are always so effective, efficient, and friendly. I’ve always heard about life insurance and have been curious about it however I just haven’t gone through with it. Brandon was able to answer all of my questions and help me to feel at ease with my decision to get it done. I will definitely be recommending his office to all of my friends and family."
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Cyd Edwards

October 19, 2023

5  out of  5 rating by Cyd Edwards
"I’ve had the pleasure of working with Sasha at the Mililani Branch! Her EXCEPTIONAL customer service!!! Very pleasant to work with and very personable!"
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Cherry Pascual

September 5, 2023

5  out of  5 rating by Cherry Pascual
"Always quick to help and all the agents are so friendly and work well together. You can go in and anyone available can help you resolve your issue"
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Wesley Nakamura, BC-HIS

September 5, 2023

5  out of  5 rating by Wesley Nakamura, BC-HIS
"Thank you Brandon! Answers ALL your questions and does all the leg work for you. Professional and delivers. Goes above and beyond. I've never met my previous insurance agents for my car and/or my homeowners---it's refreshing to actually shake the hand of my agent. Brandon is a car guy and know how to customize your coverage to serve you! 5 stars!!!!"
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Ohana Cleaning Solutions, LLC

July 27, 2023

5  out of  5 rating by Ohana Cleaning Solutions, LLC
"Brandon Kim's office has the best service! Switching from Island Insurance, I couldn't be happier with service and knowledge that Brandon provided to me. His office deserves 5 STARS! They were able to compare my previous policy & to match it. I choose to switch as State Farm has their office conveniently located at Mililani Town Center next to zippy's and pizza hut. Every time that I called the office they're always able to help me along with every time I walked in. Never did I have to wait or have to call back. They not only provide me with my business insurance - they have an awesome program that saves me a ton yearly on my car insurance, using their Drive Safe and Save module/app. combining multi-vehicle and home insurance. Brandon also educated me and opened my eyes to whole life insurance, never thought at my age that I could manage a one-million dollar policy to cover and protect my family if anything were to happen to me. Thank you Brandon. Again, thank you for the 5 star service that you and your team provides."
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Jared Mallon

July 27, 2023

5  out of  5 rating by Jared Mallon
"Excellent service! Best move I could have ever made by switch to State Farm. I have Home, Auto, business, whole life insurance, EVERYTHING with State Farm. App tracks all my polices and Brandon & his team are always willing to help me at anytime I need them, they’ve saved me $$$$$ and so much time. Highly recommend everyone switch to State Farm!"
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Wilson Ku

June 8, 2023

5  out of  5 rating by Wilson Ku
"Brandon was extremely informative and patient sharing his knowledge of insurance."
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Kenisha Ano

June 1, 2023

5  out of  5 rating by Kenisha Ano
"If you want 100% satisfaction customer service I recommend them!!! Agent Sam went over and beyond to provide me just that!!!"
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Chad Barcelona

May 4, 2023

5  out of  5 rating by Chad Barcelona
"I have been a customer with State Farm for over 18 years, I recently switched agents to one that was closer to my house and got Brandon Kim. His service is impeccable, responds very fast and he is very knowledgeable with every question and concern I’ve had. I give Brandon and his team 5 stars. Mahalo"
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Ara Ko

February 28, 2023

5  out of  5 rating by Ara Ko
"Hands down, 5 stars! Brandon was very knowledgeable and provided exceptional customer service. He was very patient and really took the time out to answer all of my questions to help me find the best insurance policy for my needs. I have recently made the switch from another insurance company and Brandon made the transition so easy and painless. Thank you again, Brandon!"
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Masuo Yo

February 28, 2023

5  out of  5 rating by Masuo Yo
"Great local service 🤙🏻. Brandon connects to you on the level that shows with his understanding of the community and their needs. I’ve always heard good things about State Farm service, Brandon definitely did not disappoint. Glad to be part of the Farm now."
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David Vaughn

November 16, 2022

5  out of  5 rating by David Vaughn
"The best thing for me handsdown is the fact when I call them I get an actual person on the phone not no machine telling me to press 1. Samantha the agent I've been talking to about obtaining car insurance from statefarm is awesome. Made everything clear and also goes beyond the basic script, she has that personal touch. I'm happy that I made the switch to the statefarm family."
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Kamilah Nash

November 8, 2022

5  out of  5 rating by Kamilah Nash
"Always treated with kindness and respect. Samantha provides excellent service and is very knowledgeable."
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Alicia Gonsowski

September 27, 2022

5  out of  5 rating by Alicia Gonsowski
"Brandon and his team were extremely efficient and responsive with their services. They fixed my issue when GEICO could not fully insure my car. 10/10 would highly recommend. My car is right hand drive and that was the main issue GEICO couldn’t give me full coverage. Brandon and his team were able to execute this problem that I had properly. Thank you so much! I now have full coverage! :)"
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Blaine Endo

September 26, 2022

5  out of  5 rating by Blaine Endo
"Brandon I've never spoken to but his team is amazing. Samantha and Christopher are just a joy to speak with and work with. Happy to answer any questions you have and aid you in whatever way possible. Brandon you got a great team."
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September 24, 2022

5  out of  5 rating by MarineSgt1969
"If your looking for a Great Agent then look no further as Brandon Kim is a truly exceptional State Farm Agent! We have been with State Farm for over 40 years and have had various Agents and Brandon stands out as a very wise and impressive Agent! He has designed his Agency to be an excellent model of what State Farm’s Customer Service should be! He and his Staff work tirelessly to make sure that “All the Bases are Covered” for his customers to be insured properly! Thank you Brandon for taking wonderful care of us and…. “Like a Good Neighbor State Farm is always there”!!!"
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Mel M D33

September 16, 2022

5  out of  5 rating by Mel M D33
"Agent Mike Choe is a delight to work with! He is thorough in his explanations and is very patient in taking the time to break everything down into layman's terms so it is very understandable. He goes out of his way to ensure that our insurance needs are met! Kudos to the entire staff of Brandon Kim's State Farm Office located in the Mililani Town Center. They are all so friendly and welcoming! We look forward to working with you!!!"